We thank you for your understanding and co-operation in following our cancellation policy.
To help ensure you get the most out of your time with us and at your appointments, please read over our policies below prior to your initial consultation.
NEW PATIENT DEPOSITS
At the time of making a New Patient appointment, a $50 deposit will be taken to secure your appointment. This amount will be deducted from your final consultation fee at the time of the appointment.
Should you need to cancel or reschedule your appointment we ask that you do this as soon as possible to allow us to accept other patients who want to book that time. Cancellations made within 24 hours of the scheduled appointment time will result in a $50 cancellation fee or the forfeit of your deposit. For New Patient appointments rescheduled outside of the 24 hour period, the deposit will be transferred to your new appointment date.
FAILURE TO ATTEND APPOINTMENTS
Failing to attend an appointment will result in a $50 fee or the loss of your deposit. Recurrence of not attending your appointment without 24hr notice will mean that we will request a deposit of $50 in advance before we will make a future appointment.