We thank you for your understanding and co-operation in following our cancellation policy.
To help ensure you get the most out of your time with us and at your appointments, please read over our policies below prior to your initial consultation.
NEW PATIENT DEPOSIT
At the time of making a New Patient appointment, a $50 booking fee will be taken to secure your appointment. This amount will be deducted from your final consultation fee at the time of the appointment.
A cancellation/rescheduling of your appointment within 24 hours of the scheduled time will result in a $50 fee or the forfeit of your deposit.
With little notice it is a financial loss to the business and a missed opportunity for another client (historically there has been a 3-4 week waitlist). While there is a priority list, few people are ever able to replace your appointment with 24 hours notice.
We are more than happy to change your appointment to a telehealth consultation to avoid this fee.
* Please note, if you leave a message with the clinic over the weekend or after hours, will also result in your $50 booking fee being forfeited as we’re not here to fill your appointment.
Your appointment is not confirmed until you reply to our confirmation texts, emails or by calling our clinic and verbally confirming your appointment.
If your booking is still unconfirmed within 24 hours and we have made all efforts to reach you and have been unsuccessful in contacting you, we reserve the right to cancel your appointment.
FAILURE TO ATTEND APPOINTMENTS
Failing to attend an appointment will result in a $50 fee or the loss of your initial booking fee. Recurrence of not attending your appointments without 24hr notice will result in a booking fee of $50 in advance before you can make a future appointment.