We thank you for your understanding and co-operation in following our cancellation policy.
To help ensure you get the most out of your time with us and at your appointments, please read over our cancellation and new patient deposit policies below prior to your initial consultation.
OUR COVID-19 POLICY
We are adhering to and maintaining the highest safety measures during this time. We are open as normal, and you are welcome to visit us in clinic.
If you are visiting us in clinic it is now a requirement that you wear a mask. We will have masks available for your use and we encourage you to bring your own along if you have one.
To ensure the safety of our patients and staff we also offer video and phone consults, we ask for your cooperation if any of the following apply to you:
- You have symptoms of a cold or flu
- You have been to, OR have had contact with anyone from declared COVID-19 hotspots
- You have returned from overseas recently
If any of the above apply to you, please call the clinic on 02 4961 4075 and our friendly Care Assistant team will change your appointment to video or phone.
For supplement purchases outside of an appointment we recommend you call ahead. We can process your order and have it ready to collect when you arrive, alternatively you can have your order posted direct to you.
To comply with current COVID-19 social distancing requirements, all Herb Bar consults are currently via phone or video. Simply call the clinic on 02 4961 4075 to speak with a qualified Naturopath for your complimentary 20 minute consult. You are then welcome to collect any supplements from the clinic or we can post these items to you.
NEW PATIENT DEPOSITS
At the time of making a New Patient appointment, a $50 deposit will be taken to secure your appointment. This amount will be deducted from your final consultation fee at the time of the appointment.
Should you need to cancel or reschedule your appointment we ask that you do this as soon as possible to allow us to accept other patients who want to book that time. Cancellations made within 24 hours of the scheduled appointment time will result in a $50 cancellation fee or the forfeit of your deposit. For New Patient appointments rescheduled outside of the 24 hour period, the deposit will be transferred to your new appointment date.
No shows for an appointment will result in a $50 no show fee or the loss of your deposit. Recurring no shows will mean that we will request a deposit of $50 in advance before we will make a future appointment.